 |
Talk the Talk with Australia’s first Multilingual Call Centre.
Just as important as being able to ‘walk the walk’ is the ability to ‘talk the talk’.
At Multicall, one of our unique capabilities includes the first full service contact centre dedicated to providing specialised customer management solutions in English and foreign languages.
Turn Language into your differential advantage.
Whereas your competitors see language as a market barrier, with Multicall’s in-house call centre capabilities, language and culture become your advantages in your initiatives to penetrate into local ethnic or global markets.
Retain your existing Customers and Acquire new Customers too.
Apart from assisting you in developing new customers, we also help you retain them. We understand that you’ve worked hard to gain a customer, so we’re here to work just as hard to keep and do more with them for you.
We provide an integrated package of contact centre services offering:
- all aspects of customer service and technical support,
- telemarketing,
- lead generation,
- market research and
- data management solutions for both private and public sector organisations.
Our state-of-the-art facilities, management focus, marketing communication capabilities and highly consultative approach lends itself to the operation of mission critical contact centres starting with a requirement of 20 seats or less.
We focus on best-of-breed, proven technologies that will help guarantee a stable, secure and efficient infrastructure for your organization’s CRM needs.
The Power of Cultural Sensitivity
Walk into Multicall today and you will hear languages such as Mandarin, Cantonese, Vietnamese, Arabic, Italian, Japanese and Spanish to name but a few. However, it’s our ability to embrace the social nuance of separate markets that sets us apart from the rest. That entails cultural sensitivities, appropriate inter-personal communication dynamics, and the right jargon or slang. Effective communication in a multicultural context is an absolute necessity these days for organizational success and for building healthy, long-lasting and profitable relationships with your clients.
Back to home page
|
|
